How long does it take to ship my products once I order them?
If we receive your order before 1 p.m. CST, we will typically get it out within two business days. All orders after 1 p.m. CST will be counted toward the next business day. When our volume is high, it may take three business days before your products will ship.
What are the shipping costs?
We typically ship all of our products via UPS. Our computer system is connected directly to theirs. UPS calculates their charges by weight and distance. All of the weights of our products are listed on our website. To estimate your shipping cost, you will first need to determine the total weight of the products that you are ordering. Then go to the UPS website, and click on Calculate Time & Cost.
Follow the prompts:
- The type is package
- The Weight is your determined weight
- Ship from the United States
- Ship from zip code 56601
- Ship to zip code is your zip code
- If your order is to be shipped to a residential address, not a business, check residential address
- Click continue to receive the estimated cost of shipping*
*Please note, we do charge a $1.95 handling fee that is added to your shipping cost
How long will my order take to arrive?
Can I track my order?
Once we confirm that your package has been shipped, we will email you a tracking number. Please note that this may come a day or two after you placed your order as we make sure all orders have been shipped before contacting our customers.
Is there a handling fee?
Yes. Our handling fee is $1.95.
Can I ship to Alaska or Hawaii
Yes. We understand that UPS may not be the best shipping method of choice by our customers in Alaska or Hawaii. We will contact customers from these states via email to ask what method of shipping is preferred. We have found that USPS Priority mail generally is the method of choice. We will not ship until we have received confirmation from our customer.
Can I ship to Canada?
Yes we do. When we receive an order from Canada, we contact that customer via email to determine how they want their order shipped. We will offer suggestions as needed. It is important to note, that any import or duty charges that may occur are the responsibility of the customer as we have no way of determining these costs ahead of time.
I am a solo canoeist/hiker/etc., are any of your products packaged in single serving sizes?
No, we do not have single serve packaging. To create a single serving for yourself, we suggest that you half the ingredients before leaving on your trip and place them into a zip type plastic bag. It is important that you mix all the dry ingredients well before splitting the contents of the packages. (Our products are hand packed and the dry ingredients are not mixed before being packaged.)
Note: Fryin’ Pan Bread™ is available in a two serving size package in the Overstock Outlet. One package will make a 4 1/2 oz. serving of bread. (That would be approximately 1/4 of a 1# loaf of bread.) Any of the sweet breads including the Wild Rice Blueberry Pancakes, will have a packet of sweetner packaged separately to prevent it from clumping and becoming hard. This needs to be added to the dry ingredients. Once it is mixed into the rest of the dry mix, it is difficult to say how long it will remain free from clumping.
Is there a separate shipping charge for backorders?
Yes there is. However, we will contact you via email before shipping to give you the choice of waiting and having the complete order shipped or to have us ship the items in stock now and the rest later. We will give you an estimated time of arrival for the backordered item. We will also offer suggestions for substitutions for those items that are on backorder.
I have allergies, how do I know that I’m not allergic to your products?
Do you have any peanuts/nuts in your products?
No we do not. However, our co-packer packages other products for other customers who do have nuts or peanuts in their products. They thoroughly clean and sterilize their equipment after packaging products that contain nuts. However, as unlikely as it is that there would be any nuts in our products, we cannot guarantee that they are 100% nut free.
How do I prepare your products?
We have over 80 different products and the preparation directions will differ depending on the product. All products do have preparation directions on the package label.
The following instructions are quite general and apply to a majority of our products:
Place the dry ingredients into a bowl or pot. (We package our products in a heavy plastic bag, just large enough to hold the product) and mix. (Our products are hand packed and the dry ingredients are not mixed before being packaged.) Add water per label directions. (Amount varies with each product.)
The cook times will vary depending on the product. Maximum cook time is 20 minutes (for products with wild rice). Minimum cook time is 0 minutes, no cooking required (Quick & Tasty line of products, such as puddings and quick lunch items such as Cheesy Sweet Potatoes, bean wrap fillings, wild rice salads). The majority of the Outfitter’s Choice entrees will cook in 8 – 12 minutes. Fryin’ Pan Breads will take 5 minutes (lunch/dinner breads) to 10 – 12 minutes (breakfast breads, scones and biscuits). The cooking times are based on cooking the products on a camp stove with adjustable heat and in the best weather conditions.
For more detailed cooking instructions on specific products contact us at email@example.com or call 1-800-442-0852.
Do I need any special equipment to make your products?
No, everything we have can be made in a bowl, pot or a frying pan. Some of the products will need to be mixed in a bowl or pot prior to cooking them. (Fryin’ Pan Breads, Dumplings, etc.) It is helpful when making the breads to be able to adjust the heat on a camp stove. (Fryin’ Pan Breads can be made over an open fire by moving the pan over the coals to cook over medium heat.) A frying pan that deflects heat to its edges is helpful when making any of the breads.
How do I find the nutrition information about your products?
We have nutritional information available for our products and Outfitter’s Choice. You may also request the information via email or phone call (1-800-442-0852). Adobe acrobat reader is required to view the documents. Get Acrobat Reader.
What is the shelf-life/expiration of your products?
We have chosen to use a sell by date on our packaging.This is similar to “best if used by” dates found on other products. These dates are not an expiration date as such. Generally speaking the product will still be good for a year after the sell by date. After that time, a product may loose some flavor or color, or the bread products may not rise as high. The Wild Rice Salad is an exception. The salad itself has about a three year shelf life. However, the dressing packet should not be used after one year. Sell by dates on our products will vary, depending on the product. A majority of our products will have a shelf life of at least two years. Please note: Storing any of the products in the freezer will extend the shelf life. (Note: If freezing the salad, remove dressing packet before freezing and do not use
after a year.)
What is the Overstock Outlet?
Several years ago the trip outfitters in the BWCAW (Boundary Waters Canoe Area Wilderness) asked if we would consider increasing our product line to include products that they generally carry on their menus. So our Outfitter’s Choice line was born. In order to better serve these outfitters and turn their orders around quickly, we keep an overstock of these products in our inventory. This does create an overstock, which we have decided to pass on to you. Because this is an overstock, not all items may be available at all times. Note: These products are labeled for outfitting, and do not have the nutrition facts listed on the label. This information is available upon request.
How can I find a store that sells your products near me?
Send us an email at firstname.lastname@example.org or call 800-442-0852 to request this information. Be sure to include the city and state in which you live. We will let you know if there is a current retailer near you.
I own a retail store. How do I find out about carrying your foods in my store?
Please contact us at email@example.com or at 800-442-0852 to
request this information.
Do you offer discounts on bulk orders?
Yes. Check out our Bulk Orders page to find out more details.
Do you offer a discount to Scouts or Youth Groups?
Yes. Check out our Bulk Orders/Discount page to find out more details.
I want to do a fundraiser with my Scouts/Youth Group. Can we do so with your products?
Yes. Check out our Fundraising section for more details.
Can I mail/fax an order to you?
Yes. Mail your order and method of payment to:
Cache Lake Camping Foods
506 Beltrami Ave.
Bemidji, MN 56601
Or fax your order to: 218-444-9414